SCORM Compliant Package-SITXCCS019 Prepare quotations Training And Assessment Strategy Core units CHCDIV002 Promote Aboriginal

Core units CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety CHCECE001 Develop cultural competence CHCECE004 Promote and provide healthy food and drinks CHCECE009 Use an approved learning framework to guide practice CHCECE011 Provide experiences to support children

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

Units of competency SIRXCEG002 Assist with customer difficulties BSBOPS304 Deliver and monitor a service to customers BSBOPS305 Process customer complaints SIRXPDK001 Advise on products and services * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency RIICCM206D Support plant operations RIICRC312E Set up and maintain concrete paver stringlines RIICCM208D Carry out basic levelling RIICCM201D Carry out measurements and calculations If you require RPL Kits with comprehensive benchmarking

Units of competency SITXFSA001 Use hygienic practices for food safety If you require RPL Kits with comprehensive benchmarking

SCORM Compliant Package-SITXCCS019 Prepare quotations Training And Assessment Strategy Core units CHCDIV002 Promote Aboriginal* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.