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Curriculum structure
operate and troubleshoot a small enterprise branch network Group B ICTNWK405 Build a small wireless local area network Group B ICTNWK408 Configure a desktop environment Group B ICTNWK421 Install
configure and test a local area network switch ICTSAS426 Locate and troubleshoot ICT equipment
An assessment tool is comprised of a number of components which ensure assessment is conducted in a manner that is fair
Core units BSBCUE203 Conduct customer engagement BSBCUE205 Prepare for work in a customer engagement environment BSBCMM201 Communicate in the workplace Elective units BSBCMM301 Process customer complaints BSBCUS201 Deliver a service to customers BSBITU111 Operate a personal digital device BSBWHS201 Contribute to health and safety of self and others BSBWOR203 Work effectively with others ICTICT103 Use
Assessment Kit-BSBPEF502 Develop and use emotional intelligence HLT Curriculum structureOur assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of
