SCORM Compliant Package-SITXCCS015 Enhance customer service experiences ELICOS Resources aggressive or abusive customers SIRXSLS004

aggressive or abusive customers SIRXSLS004 Drive sales results (c) SIRXMGT005 Lead the development of business opportunities (c) BSBWHS521 Ensure a safe workplace for a work area (simulated) If you require RPL Kits with comprehensive benchmarking

measure and calculate with routine metric measurements for work FSKNUM016 Interpret

replace and assemble engineering components MSMENV272 Participate in environmentally sustainable work practices Elective units MEM18014 Manufacture press tools and gauges MEM06003 Carry out heat treatment MEM06004 Select heat treatment processes and test finished product MEM05012 Perform routine manual metal arc welding MEM05041 Weld using flame powder spraying If you require RPL Kits with comprehensive benchmarking

Units of competency AURTTL007 Inspect and service LPG fuel systems AURTTL009 Install LPG fuel systems AURTTL008 Diagnose and repair LPG fuel systems If you require RPL Kits with comprehensive benchmarking

Units of competency CHCDIS006 Develop and promote positive person-centred behaviour supports CHCDIS002 Follow established person-centred behaviour supports If you require RPL Kits with comprehensive benchmarking

SCORM Compliant Package-SITXCCS015 Enhance customer service experiences ELICOS Resources aggressive or abusive customers SIRXSLS004* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.