Learning and Assessment Kit-TLII4001 Coordinate quality customer service UET Units of competency MSMTMREF301 Use

Units of competency MSMTMREF301 Use and maintain reference standards MSMTMVER301 Verify simple measures * We can develop additional elective units that are not listed on request (Please contact us for further information)

Australian Core Skills Framework (ACSF)

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Core units BSBCRT611 Apply critical thinking for complex problem solving BSBFIN601 Manage organisational finances BSBHRM611 Contribute to organisational performance development BSBHRM612 Contribute to the development of employee and industrial relations strategies BSBHRM614 Contribute to strategic workforce planning BSBLDR601 Lead and manage organisational change Elective units BSBHRM615 Contribute to the development of diversity and inclusion strategies BSBLDR602 Provide leadership across the organisation BSBOPS504 Manage business risk BSBWHS521 Ensure a safe workplace for a work area If you require RPL Kits with comprehensive benchmarking

negotiate and refine a design brief BSBCMM401 Make a presentation BSBPMG522 Undertake project work BSBSMB403 Market the small business BSBSMB404 Undertake small business planning BSBSMB405 Monitor and manage small business operations BSBWRT401 Write complex documents If you require RPL Kits with comprehensive benchmarking

Learning and Assessment Kit-TLII4001 Coordinate quality customer service UET Units of competency MSMTMREF301 UseOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to