Unit Knowledge Guide-FWPCOR3203 Evaluate fire potential and prevention HLT aggressive or abusive customers *

aggressive or abusive customers * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency BSBMGT616 Develop and implement strategic plans FWPCOT6208 Manage innovative thinking and practice in the forest and wood products industry FWPCOT5207 Implement sustainability in the workplace * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBDIV501 Manage diversity in the workplace SITTIND001 Source and use information on the tourism and travel industry SITXCCS007 Enhance customer service experiences SITXCCS008 Develop and manage quality customer service practices SITXCOM005 Manage conflict SITXFIN002 Interpret financial information SITXFIN003 Manage finances within a budget SITXFIN004 Prepare and monitor budgets SITXHRM003 Lead and manage people SITXMGT001 Monitor work operations SITXMGT002 Establish and conduct business relationships SITXWHS003 Implement and monitor work health and safety practices Elective units SITTTSL013 Construct promotional international airfares Group A SITTTSL014 Construct advanced international airfares Group A SITTTSL015 Administer billing and settlement plans Group A SITTTSL016 Provide specialist advice on cruises Group A SITTTSL017 Maintain product inventories Group A SITXCCS002 Provide visitor information Group A SITXHRM002 Roster staff Group B SITXHRM004 Recruit

weeds and diseases AHCCHM404 Develop procedures to minimise risks in the use of chemicals BSBINT303 Organise the importing and exporting of goods BSBRSK401 Identify risk and apply risk management processes FBPOPR3004 Set up a production or packaging line for operation FBPTEC4002 Apply principles of food packaging TAEASS301 Contribute to assessment If you require RPL Kits with comprehensive benchmarking

health and work practices SIRXOSM002 Maintain ethical and professional standards when using social media and online platforms SIRXSLS001 Sell to the retail customer Elective Units HLTINF005 Maintain infection prevention for skin penetration treatments Group A: Infection control SHBBMUP008 Apply eyelash extensions Group A SHBBMUP011 Design and apply remedial camouflage make-up Group A: Infection control SHBBNLS012 Apply advanced nail art Group A: Infection control SIRXOSM003 Use social media and online tools Group A: Infection control If you require RPL Kits with comprehensive benchmarking

Unit Knowledge Guide-FWPCOR3203 Evaluate fire potential and prevention HLT aggressive or abusive customers *Our unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner