Unit Knowledge Guide-SIRXMGT002 Lead a frontline team SIS activities and tasks are mapped

activities and tasks are mapped to the requirements of each unit of competency

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units SIRCCCS002 Provide and promote services to pharmacy customers SIRCDIS001 Assist customers with prescriptions SIRCIND001 Work effectively in a community pharmacy SIRCIND002 Support the supply of Pharmacy Medicines and Pharmacist Only Medicines SIRCINF001 Use pharmacy practices for infection control SIRCPPA005 Assist customers with cough and cold relief products SIRCPPA006 Assist customers with skin and anti-fungal products SIRCPPA008 Assist customers with products for gastro-intestinal conditions SIRCPPA009 Assist customers with allergy relief products SIRCPPA010 Assist customers with analgesic and anti-inflammatory products HLTWHS001 Participate in workplace health and safety Elective units HLTAAP001 Recognise healthy body systems SHBBCCS001 Advise on beauty products and services SHBBMUP002 Design and apply make-up SIRXCEG003 Build customer relationships and loyalty SIRXCEG008 Manage disrespectful

Units of competency CUAEVP512 Develop and manage exhibition interpretive strategies CUACNM311 Move and store collection material CUAPRE401 Implement preventive conservation activities CUAEVP412 Design and develop interpretive displays CUAPPR417 Select and prepare creative work for exhibition CUAEVP511 Coordinate installation and dismantling of exhibitions * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency CHCCCS022 Facilitate independent travel If you require RPL Kits with comprehensive benchmarking

Unit Knowledge Guide-SIRXMGT002 Lead a frontline team SIS activities and tasks are mappedOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner