Shipping costs and delivery
Czech Republic
Delivery within the Czech Republic is free of charge.
International shipping (outside the Czech Republic)
Orders up to EUR 249: shipping cost EUR 10
Orders over EUR 249: free shipping.
Delivery times
Prague: approximately up to 3 business days
Europe: approximately 3–7 business days
Delivery times are estimated and may vary depending on the selected shipping carrier.
Payment
Online payments on our website are processed via the Comgate, a.s. payment gateway, which ensures secure and fast payment processing.
More information about the Comgate payment gateway can be found here:
https://www.comgate.cz/cz/platebni-brana
Available payment methods
Payment by card
Payments are made online via a secure payment gateway. VISA and Mastercard cards are supported. Card details are processed directly by the Comgate payment gateway and are not stored on our servers.
More information:
https://help.comgate.cz/v1/docs/cs/platby-kartou
Payment via bank buttons
After selecting this payment method, you will be redirected to your online banking, where you can easily complete the payment. The payment is usually processed immediately.
More information:
https://help.comgate.cz/docs/bankovni-prevody
Payment gateway contact details
If you have any questions or complaints regarding payments, you can contact the payment gateway provider directly:
Comgate, a.s.
Gočárova třída 1754 / 48b
Hradec Králové
E-mail: platby-podpora@comgate.cz
Phone: +420 228 224 267